Discussion with your local Lifetime Savings team?
If you have a concern with the service you have received from your Local Lifetime Savings team, please firstly raise this with the onsite team leader. They are best placed to address your concerns and if required, will contact us directly on your behalf.
Should you remain unhappy with the response, please contact us by your preferred method from the list below.
Write to us at:
Lifetime Savings Ltd.
Bury Lodge, Bury Road,
Call us on: 0800 707 4224
Calls are charged at the local rate, plus your phone company’s access charge.
8am – 5pm Monday to Friday
Email us at:
what you’ll need to provide
To help us investigate and try to resolve your complaint, please provide us with the following information:
- your name and address
- details of how we can contact you
- a clear description of your complaint, including where possible times and dates and the names of those involved
- details of what you would like us to do to rectify the situation; and
- if appropriate, copies of any relevant supporting documentation